Frequently Asked Questions
Is The SoftStep Electric Callus Remover Safe For Sensitive Skin?
Yes! SoftStep features gentle abrasion and adjustable speeds, allowing you to tailor treatment to your comfort level - even for sensitive skin.
How Often Should I Use The SoftStep Callus Remover?
Most users see great results using it 1โ2 times per week. Regular maintenance helps prevent hard skin from building up.
Can I Use The SoftStep Callus Remover On Wet Feet?
SoftStep is designed to be used on clean, dry feet only. Dry skin ensures more effective and controlled callus removal.
Will It Hurt Or Damage My Skin?
Not at all! When used with light pressure, SoftStep safely removes only dead skin. Avoid pressing too hard and stop once skin feels smooth.
How Long Does A Full Charge Last?
A full charge provides multiple uses, making SoftStep convenient for ongoing at-home foot care without frequent recharging.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, youโll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the โTrack Your Orderโ page at the top of the website or in the website menu if youโre on a mobile device.ย
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.