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Frequently Asked Questions
How Often Should I Use The Red Light Therapy Mat?
For best results, we recommend using the mat for 10–20 minutes per session, 3–5 times per week. During periods of intense training, physical strain, or high stress, many customers choose to use it daily to support faster recovery and relaxation.
Can I Use It On Specific Areas Like My Back Or Legs?
Yes - while the mat delivers coverage to most of the body, you can also position it to focus on targeted areas such as your lower back, hips, shoulders, or legs depending on where you need the most support.
Is the Red Light Therapy Mat Heated?
Yes. The Red Light Therapy Mat provides a gentle, soothing warmth during use, helping to encourage deep muscle relaxation while you enjoy your red and near-infrared light therapy session.
The warming sensation works alongside the red light therapy to help ease everyday muscle tension and stiffness, making it perfect for relaxing, recovering and unwinding from the comfort of home.
Is It Safe To Use Every Day?
Red light therapy is non-invasive and drug-free. When used as directed, it is generally safe for regular use. If you have a medical condition, are pregnant, or are taking light-sensitive medications, we recommend consulting your healthcare professional before use.
Is This As Effective As Clinic Sessions?
Our mat uses red and near-infrared wavelengths commonly used in professional settings. The key difference is convenience - instead of paying per session, you can use it consistently at home, which is often where the real long-term benefit comes from.
Is It Wireless?
Yes - the Red Light Therapy Mat is fully wireless, allowing you to use it without being restricted to a wall outlet. This means you can comfortably enjoy full-body recovery on your bed, couch, floor, or wherever suits your routine - without cords getting in the way.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.