Frequently Asked Questions
What Makes These Insoles Different From Regular Insoles?
Our Pain-Relief Massage Insoles are designed with 4D Cloud Technology and CloudSole memory foam, which adapt to your feet, balance your weight, and gently massage pressure points. They go beyond basic cushioning to help relieve pain and support natural movement.
Will They Fit In My Shoes?
Yes! The insoles can be trimmed to size and fit into most shoe types - from everyday sneakers to work boots. They are lightweight and flexible, so you donโt have to sacrifice comfort for support.
What Foot Problems Can They Help With?
These insoles are commonly used to relieve heel pain, arch discomfort, plantar fasciitis, sore soles, and fatigue from long hours on your feet. They support the natural rolling motion of the foot, which helps reduce daily strain.
Can I Wear Them All Day?
Absolutely. The insoles are made with breathable, soft-touch materials so you can comfortably wear them all day long - whether youโre working, walking, or standing for hours. Most customers report reduced fatigue and pain after consistent use.
How Long Do They Last?
With daily use, most customers find their insoles last around 6-12 months, depending on activity levels. For heavy use (e.g., standing jobs or sports), we recommend replacing every 6 months to maintain maximum support.
Can I Transfer Them Between Shoes?
Yes! They can easily be moved between different pairs of shoes, so you can enjoy comfort and relief whether youโre at work, at the gym, or out casually.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, youโll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the โTrack Your Orderโ page at the top of the website or in the website menu if youโre on a mobile device.ย
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.