Frequently Asked Questions
What Areas Of The Body Can I Use The Panel On?
The panel can be used on both the body and the face. Itโs ideal for larger areas such as the back, shoulders, hips, knees, and legs, as well as facial skin when positioned comfortably at the recommended distance.
How Often Should I Use The Red Light Therapy Panel?
For best results, most users use the panel once daily or several times per week. Consistent use over time supports long-term recovery, relaxation, and skin health.
How Long Should Each Session Be?
Sessions typically last between 10โ20 minutes per area. This allows the red and near-infrared light to work effectively without disrupting your routine.
How Soon Will I Start Noticing Results?
Many users notice improved relaxation and reduced stiffness within the first few sessions. Ongoing benefits, such as better recovery and sleep support, are typically experienced with consistent use.
Is This Suitable For Sensitive Skin Or Ageing Skin?
Yes. Red light therapy is gentle and non-invasive, making it suitable for sensitive and ageing skin when used as directed.
How Is This Different From Smaller Handheld Devices Or Masks?
The square panel covers a much larger treatment area, allowing for more even exposure and making it ideal for full-body recovery as well as facial use.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, youโll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the โTrack Your Orderโ page at the top of the website or in the website menu if youโre on a mobile device.ย
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.