Frequently Asked Questions
How Does The Red Light Hair Brush Work?
The brush uses safe, low-level red light wavelengths that penetrate the scalp to stimulate blood flow and energise hair follicles. This helps encourage new growth while improving scalp health.
How Long Until I See Results?
Most customers notice early improvements such as reduced shedding or a healthier scalp within 4-8 weeks. Fuller, visible regrowth usually takes 3โ6 months of consistent use.
Can Men and Women Both Use It?
Absolutely! The brush is designed for anyone experiencing thinning hair, early hair loss, or just wanting thicker, healthier-looking hair.
Do I Need To Use It With The Hair Growth Serum?
No - the brush works on its own, but pairing it with our Hair Growth Serum can enhance results by boosting scalp nutrition and absorption.
Is it Portable/Rechargeable?
Yes! The brush is rechargeable and comes with a charging cable. A full charge provides multiple sessions before needing to recharge.
It is portable - the lightweight, cordless design makes it easy to use at home, at work, or while travelling.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, youโll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the โTrack Your Orderโ page at the top of the website or in the website menu if youโre on a mobile device.ย
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.