Frequently Asked Questions
Is The ProWellness Yoga Mat Non-Slip?
Yes. The ProWellness Yoga Mat features a textured, non-slip surface designed to help prevent hands and feet from sliding during yoga, Pilates, and floor workouts.
Is The Mat Thick Enough To Protect My Knees?
The ProWellness Yoga Mat includes supportive cushioning to help reduce pressure on knees, wrists, hips, and spine when exercising on hard surfaces.
What Size Is The ProWellness Yoga Mat?
The mat measures 173cm x 61cm, providing ample space for stretching, yoga flows, and full-body workouts without feeling cramped.
Can Beginners Use The ProWellness Yoga Mat?
Absolutely. The ProWellness Yoga Mat is suitable for all fitness levels, from beginners starting yoga at home to experienced gym-goers incorporating mobility work.
How Do I Clean The ProWellness Yoga Mat?
Simply wipe the mat down with a damp cloth and mild soap after use, allow it to air dry completely, and roll it up for storage.
Is The ProWellness Yoga Mat Easy To Carry?
Yes. The mat is lightweight and easy to roll up, making it convenient to take to the gym, studio classes, or store at home.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, youโll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the โTrack Your Orderโ page at the top of the website or in the website menu if youโre on a mobile device.ย
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.