Frequently Asked Questions
Can The ProWellness Handheld Massage Device Reach The Middle Of My Back?
Yes. The extended handle and ergonomic 120ยฐ curved design are specifically created to help you comfortably reach your upper and mid-back without twisting or straining.
How Many Speed Levels Does It Have?
The ProWellness Handheld Massage Device features 9 adjustable speed levels, allowing you to customise the intensity depending on whether you want light relaxation or deeper muscle relief.
What Are The Different Massage Heads For?
The device includes 4 interchangeable massage heads designed to target different muscle groups - larger heads for bigger areas like the back and legs, and smaller heads for focused areas like the neck and shoulders.
How Long Does The Battery Last?
With a full charge (approximately 90 minutes via USB-C), the ProWellness Handheld Massage Device can provide daily 15-minute sessions for up to two weeks, depending on usage.
How Long Should I Use It Per Session?
For best results, use the ProWellness Handheld Massage Device for 10โ15 minutes per muscle group, applying light to moderate pressure and avoiding prolonged use on the same area.
Does It Need To Be Plugged In During Use?
No. The device is cordless and rechargeable via USB-C, giving you the flexibility to use it anywhere without being connected to a power outlet.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, youโll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the โTrack Your Orderโ page at the top of the website or in the website menu if youโre on a mobile device.ย
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.