Frequently Asked Questions
How Does The DeepRest Heated Eye Mask Work?
DeepRest gently activates to deliver consistent warmth and a natural heated mist, helping relax eye muscles, ease dryness, and reduce daily eye strain.
Is The Heated Eye Mask Safe For Sensitive Eyes?
Yes of course! The mask is designed with soft materials, gentle heat, and a calming mist, making it suitable for sensitive eyes when used as directed.
How Long Should Each Session Last?
Each use lasts approximately 10–20 minutes, making it ideal for evening relaxation, screen recovery, or pre-sleep wind-down.
Can It Help With Dry Or Tired Eyes?
Yes. The combination of warmth and moisture helps soothe dryness, relieve fatigue, and restore comfort to overworked eyes.
When Is The Best Time To Use DeepRest?
DeepRest is perfect before bed, after long screen time, during travel, or anytime you need to relax and reset.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.