Frequently Asked Questions
How Often Should I Use The LED Light Therapy Machine?
For best results, we recommend using the machine 3–5 times per week for 10–20 minutes per session. Consistency is key. Many customers begin noticing visible improvements in skin tone and brightness within a few weeks, with deeper anti-ageing benefits building over time as collagen production increases.
Is LED Light Therapy Safe For Daily Use?
Yes - LED light therapy is non-invasive, UV-free, and does not damage the skin. It works by stimulating cellular activity rather than causing trauma. When used as directed, it is safe for regular at-home use. If you have a medical condition or are unsure, consult your healthcare professional before use.
What Skin Concerns Does It Help With?
The machine is designed to target fine lines and wrinkles, loss of firmness, uneven skin tone, dullness, and blemish-prone skin. Red light supports collagen production and skin rejuvenation, while other light modes can assist with calming inflammation and reducing breakouts.
How Long Does It Take To See Results?
Some users notice a brighter, more refreshed glow after the first few sessions. More visible improvements in firmness, fine lines, and skin texture typically appear after 4–8 weeks of consistent use. Like gym training for your skin, results compound with regular use.
Can I Use Skincare Products With It?
Yes. Always begin with clean, dry skin. After your session, apply your favourite serum or moisturiser - your skin will be primed for better absorption. Avoid applying active products (like strong exfoliants or retinoids) immediately before your session unless advised by a professional.
How Is This Different From In-Clinic LED Treatments?
The technology is inspired by professional clinic devices, but designed for convenient home use. Instead of paying per session, you have unlimited treatments on your schedule - making it a cost-effective long-term solution while still delivering consistent, full-face coverage.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.