Frequently Asked Questions
Can I Use It On All Areas Of The Body?
The handset is suitable for legs, arms, underarms, bikini line, chest, back, and facial areas (below the cheekbones). Always avoid the eye area and sensitive or broken skin.
How Often Should I Use It?
For best results, use once per week for the first 8โ12 weeks. After noticeable hair reduction, you can move to maintenance treatments every 4โ8 weeks as needed.
How Long Will The Device Last?
With over 990,000 flashes built into the lamp tube, the device is designed to last for years of treatments, making it a long-term solution compared to disposable razors or waxing appointments.
Is It Safe To Use At Home?
Yes. The device uses Intense Pulsed Light (IPL) technology with adjustable intensity levels (1โ5), allowing you to choose a setting that suits your skin sensitivity. Itโs designed for safe, easy at-home use.
Does It Hurt?
Most users describe the sensation as a mild warmth or light snap against the skin - far more comfortable than waxing. The adjustable energy levels allow you to start lower and increase gradually as your skin adapts.
How Often Should I Use It?
For best results, use once per week for the first 8โ12 weeks. After noticeable hair reduction, you can move to maintenance treatments every 4โ8 weeks as needed.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, youโll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the โTrack Your Orderโ page at the top of the website or in the website menu if youโre on a mobile device.ย
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.