Frequently Asked Questions
Do I Need To Use This Every Time I Apply Heat To My Hair?
Yes. For best results, apply the spray before every heat styling session. Regular use helps consistently protect hair from heat damage caused by blow dryers, straighteners, and curling tools.
Can I Use It On Both Wet & Dry Hair?
Absolutely. The spray can be applied to towel-dried hair before blow-drying or to dry hair before using straighteners or curling irons. Just ensure even coverage for optimal protection.
Will It Make My Hair Greasy Or Heavy?
No. The formula is lightweight and designed to protect without weighing hair down. It leaves hair feeling soft, smooth, and natural - never oily or stiff.
Is It Suitable For All Hair Types?
Yes. The Essential Heat Protectant Spray is suitable for all hair types, including fine, thick, curly, straight, and colour-treated hair.
Does It Replace Other Styling Products?
It can be used on its own for heat protection or layered with your favourite styling products. Apply the heat protectant first, then follow with any additional styling products as needed.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, youโll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the โTrack Your Orderโ page at the top of the website or in the website menu if youโre on a mobile device.ย
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.