Frequently Asked Questions
How Often Should I Use The Mask?
For optimal results, we recommend using the mask 3β5 times per week for 10β30 minutes per session. Consistency is key when it comes to stimulating collagen and improving skin tone. Many users notice a visible glow within a few weeks, with firmer, smoother-looking skin developing over time.
What Skin Issues Does It Help With?
The mask is designed to target fine lines, wrinkles, loss of firmness, dullness, uneven tone, enlarged pores, and blemish-prone skin. Red and near-infrared light support collagen production and skin rejuvenation, while additional light modes help calm inflammation and improve clarity.
Can I Use Skincare Products With The Mask?
Always begin with clean, dry skin. After your session, apply your favourite serum or moisturiser - your skin will be primed for enhanced absorption. Avoid applying strong active ingredients (like exfoliating acids or retinoids) immediately before treatment unless advised by a professional.
Is The Silicone Mask Comfortable To Wear?
Yes. The mask is made from soft, flexible medical-grade silicone that molds comfortably to the contours of your face and neck. The adjustable straps provide a secure fit, and the lightweight design allows for hands-free use while you relax.
How Long Does It Take To See Results?
Some users report brighter, more refreshed skin after just a few sessions. Visible improvements in firmness, fine lines, and texture typically appear after 4β8 weeks of consistent use. Like exercise for your skin, results build progressively with regular treatments.
Can I Use It On Sensitive Skin?
The mask is designed to be gentle and non-irritating, making it suitable for most skin types, including sensitive skin. If you are highly reactive or have a specific skin condition, we recommend starting with shorter sessions and consulting your healthcare provider if unsure.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.