Frequently Asked Questions
How Do I Use The DermaCare Facial Ice Crystal Roller?
Fill the DermaCare Roller with water, secure the lid, and place it in the freezer until fully frozen. Once chilled, glide the Facial Ice Roller over clean skin in upward motions for 5โ10 minutes to help reduce puffiness and refresh your complexion.
How Long Should I Freeze The Facial Ice Roller?
For best results, freeze the DermaCare Facial Ice Crystal Roller for at least 2โ3 hours, or until the water inside is completely solid.
Is The DermaCare Roller Safe For Sensitive Skin?
Yes. Made from food-grade silicone, the DermaCare Facial Ice Crystal Roller is gentle, smooth, and non-stick, making it suitable for most skin types - including sensitive skin.
How Often Can I Use The Facial Ice Roller?
The DermaCare Roller can be used daily, especially in the morning to reduce puffiness or after skincare treatments to calm redness and inflammation.
How Do I Clean The DermaCare Facial Ice Crystal Roller?
The Facial Ice Roller is easy to clean - simply rinse with warm water and mild soap, or place it in the dishwasher for a deeper clean.
Can I Add Anything Other Than Water Inside The DermaCare Roller?
Yes. You can customise your Facial Ice Roller by adding ingredients like green tea, cucumber water, or rose water for added skincare benefits before freezing.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, youโll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the โTrack Your Orderโ page at the top of the website or in the website menu if youโre on a mobile device.ย
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.