Frequently Asked Questions
Is The Anti-Age Collagen Serum Suitable For All Skin Types?
Yes. The formula is designed to be gentle yet effective, making it suitable for all skin types, including sensitive skin.
How Often Should I Use The Serum?
For best results, use the serum twice daily - morning and night - as part of your regular skincare routine.
Can I Use This Serum With Skincare Devices Like The DermaSculpt Pro?
Absolutely. The serum can be applied before using the DermaSculpt Pro (7-in-1 Face Sculptor) to help the device glide smoothly and support deeper absorption.
When Will I Start Seeing Results?
Many users notice improved hydration and skin texture within the first few weeks. Visible improvements in fine lines and firmness may appear with consistent use over time.
Can I Layer This Serum With Other Skincare Products?
Yes. The lightweight formula absorbs quickly and layers well under moisturiser, SPF, and makeup without pilling or heaviness.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.