Frequently Asked Questions
Can I Also Use The Charging Bank With My Phone Or Tablet?
Yes. The charging bank can be used to charge everyday devices such as smartphones, tablets, earbuds, and other USB-powered electronics.
How Long Will The Belt Run On A Full Charge?
Run time depends on the charging bank’s capacity and the belt’s settings, but most users can complete multiple sessions on a full charge (2-3 hours).
Do I Need A Special Cable Or Adapter?
No. To use the Red Light Therapy Belt with the portable charging bank, simply plug the USB booster cable into the charging bank. This booster cable is included with your Red Light Therapy Belt and allows you to power the belt easily while on the go.
How Long Does Shipping Take?
Shipping is FREE on all orders Australia-Wide. Most items arrive within 3 to 10 working days depending on your location within Australia.
What Is Your Refund Policy?
We're so confident you'll love it, which is why we offer a 90 Day Money Back Guarantee, because your satisfaction means everything to us. Feel free to contact us within 90 days of arrival and receive a FULL REFUND!
Is My Payment Information Secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How Can I Contact The Rinnova Support Team?
You can reach our friendly customer service team via our 'Contact' page on our website, or by emailing us directly at support@rinnovarecoveryclub.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.